Exchanges are free. There is no additional shipping charge. Please include a note stating the item or items to be exchanged for. Exchanges are shipped out the same day they are received. Refunds are free. There are no re-stocking charges. Refunds are issued within one day of receipt of items. Items returned for exchange or refund must be in a pristine, unused, unwashed condition without blemishes in the original packaging. Return to: America Is Making It 154 Martinvale Lane San Jose, CA 95119 "Customer service was exemplary -- exchanges were dealt with wonderfully." K. Fischer